Interested in joining a dynamic and growing company? At Lighthouse, we are committed to providing a safe, stable environment for insurance professionals to work productively, provide knowledgeable service and develop professionally with the goal of growing the company and the opportunities for all within. Lighthouse is seeking talented candidates who are passionate about growth, helping others and delivering the best possible service to our customers and employees.
We offer a competitive salary and a robust benefits package, including 401(k) match, medical, dental, and vision health plans, short and long-term disability, paid time off, tuition reimbursement, professional conferences, and other career development opportunities.
Summary of Position:
The Claims Supervisor supervises a team of claims examiners and claims administrator, participates in hiring, leads adjuster training, manages assigned adjuster workloads and performance.
Essential Duties & Job Responsibilities:
Monitor individual performance and ensures it meets expected quality and performance objectives
Develop professional development plans for employees to improve performance efficiency
Train employees on good faith claims handling procedures
Resolve coverage issues and reviews denial letters
Evaluate claim files and approve payment within their authority level
Monitor caseloads and assigns new claims
Interact with policyholders, claimants, public adjusters and attorneys to achieve claim settlement
Assist in hiring and training new candidates in their job responsibilities
Ensure receipt and maintenance of appropriate licenses for themselves and assigned staff for all states that claims are handled
Communicate with policyholders, vendors and employees in a professional, positive, and proactive manner
Work collaboratively across all internal departments
Strong knowledge of the claims discipline and evaluation of claims performance based on quantitative and qualitative results
Strong problem solving and staff development skills
Ability to negotiate and establish a personal rapport with opposing parties, and to resolve conflicts in a professional manner
Qualifications
Bachelor’s degree in insurance, business or related field is required. Insurance designation coursework a plus.
5 years of related claims experience with increased authority and complexity primarily within a for-profit.
environment, in homeowner’s driven personal lines insurance.
Multi-state/multi-line experience is required, understanding state statutes and good faith handling practices.
Valid 520 or 620 Florida Adjusters license is required.
Louisiana, North Carolina, South Carolina and Texas licenses are a plus.
Strong knowledge of the claims discipline and evaluation of claims performance based on quantitative and qualitative results.
Strong problem solving and staff development skills.
Ability to negotiate and establish a personal rapport with opposing parties, and to resolve conflicts in a professional manner
Basic understanding of residential construction and repair/replace techniques.
Skill in effectively negotiating and settling homeowner claims in accordance with policies and procedures.
Litigation experience is a plus.
Competent in using Microsoft Word and Excel.
Set high personal standards and consistently achieves set goals.
Working Conditions & Physical Requirements
Ability to safely and successfully perform the essential job duties of this position, with or without reasonable accommodation.
Must be able to function independently, have flexibility, personal integrity and the ability to work effectively with customers, vendors and personnel.
Occasionally lift medium to heavy objects.
Occasional travel.
Other Requirements
Friendly, polite, organized and efficient.
Strong oral and written communication skills.
Ability to maintain regular and punctual attendance.
Adhere to all Company and department policies and procedures.
